February 19, 2015 11:00 pm -

Following in the footsteps of Comcast, Time Warner has used an [su_right_ad]offensive slur to refer to a customer.

Esperanza Martinez of Orange County, California, told Ars Technicaher name was listed as “C**t Martinez” on a letter she recently received from TWC. The letter discusses Martinez’s decision to cancel her service, but she said that’s not the case.

“I am a current Time Warner Cable customer, and I just received a letter today,” she said in an email. “… It is a letter stating I requested to disconnect my service, which I never did. I have escalated the issue to Time Warner Cable’s Corporate customer service, and was told I will receive a ‘follow up’ call within 48 hours.

“The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their ‘live chat’ feature online and called in and spoke to a representative regarding an issue with my cable box.” [su_center_ad]


D.B. Hirsch
D.B. Hirsch is a political activist, news junkie, and retired ad copy writer and spin doctor. He lives in Brooklyn, New York.

5 responses to Time Warner Changes Customer’s Name To Offensive Slur

  1. bluejayray February 20th, 2015 at 12:44 am

    Wow. When is that ever OK to do?

    • Carla Akins February 20th, 2015 at 4:19 am

      Never, not jokingly, just never.

  2. rg9rts February 20th, 2015 at 1:50 am

    Seems to be a trait for those serving the public.

  3. Larry Schmitt February 20th, 2015 at 7:08 am

    That’s why Comcast wants to merge with Time Warner, they have identical “customer service” ethics.

  4. Warman1138 February 20th, 2015 at 9:24 pm

    Another reason to switch from cable.