Time Warner Changes Customer’s Name To Offensive Slur
Esperanza Martinez of Orange County, California, told Ars Technicaher name was listed as “C**t Martinez” on a letter she recently received from TWC. The letter discusses Martinez’s decision to cancel her service, but she said that’s not the case.
“I am a current Time Warner Cable customer, and I just received a letter today,” she said in an email. “… It is a letter stating I requested to disconnect my service, which I never did. I have escalated the issue to Time Warner Cable’s Corporate customer service, and was told I will receive a ‘follow up’ call within 48 hours.
“The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their ‘live chat’ feature online and called in and spoke to a representative regarding an issue with my cable box.” [su_center_ad]